Careers

Job Status

Full time | Exempt

Salary: I.T. Project Manager

Base Salary: $70,000 – $95,000

Primary Relationships:

• Internal Department or Team: Operations, Account Management,
• External Relationships: Clients & Vendors
• Reports to:O.O

Supervisory Responsibilities: None

Job Summary:

The Project Manager’s role is to manage projects from planning through delivery.  Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.

The Project Manager will need to utilize appropriate tools to plan project timelines, tasks, milestones and deadlines.  Communicate schedule and changes to all stakeholders.  Additionally, the Project Manager plans and facilitates project meetings to align the project team to methods and goals to track project tasks.  Prepares agendas, meeting notes, and project summaries.

The Project Manager will be responsible for monitoring task completion status to identify at risk project tasks and to develop mitigation plans.  Allocates resources, budgets and hours to the project and adjusts all allocations when necessary.

Expectations:

• Communicates project expectations; planning, monitoring, appraising, and reviewing project contributions; planning and reviewing actions; enforcing policies and procedures.
• Achieves project objectives by contributing information and recommendations to project plans and reviews; preparing and completing project action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; implementing change orders.
• Lead the planning and implementation of project
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Develop full scale project plans
• Assemble and coordinate project staff
• Manage project budget and resource allocation
• Plan and schedule project timelines
• Track project deliverables using appropriate tools
• Provide direction and support to project team
• Review projects for Quality Assurance
• Ensure quality control
• Constantly monitor and report on progress of the project to all stakeholders
• Present reports defining project progress, problems and solutions
• Implement and manage project changes and interventions to achieve project outputs
• Project evaluations and assessment of results

Prospective Time Allocation:

• 85% - Managing projects from planning through completion
• 10% - Implementing & managing policies and procedures
• 5% - Evaluating tools and offering suggestion improvements

Duties and Responsibilities:

• General
  • Develop and maintain relationships with customers that further enhance TS Conard, Inc Technology Solutions positive reputation through exceptional customer service.
  • Maintain a professional and clean appearance.
• Professional Development
  • Participate in ongoing training and attainment of relevant certifications.
  • Develop personal skills to work efficiently as the Project Manager.
  • Participate in company-sponsored job-related activities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Communications - Express thoughts clearly in written form; Articulate verbal thoughts understandably; Demonstrate active listening skills; Comprehend information heard; Use appropriate communication methods; Keep others informed.
• Conflict Resolution - Maintain calm under pressure; Encourage respectful dialogue; Confront difficult situations without bias; Act within realistic timeframe for resolution; Resolve conflicts through fair negotiation.
• Consistency - Follow through as promised; Confirm people know each other's expectations; arrive to and complete meetings on time; Meet with direct reports in-person or by phone regularly; Change decisions rarely.
• Cost Consciousness - Save money without lowering quality of service; Perform within approved budget; Conserve TS Conard, Inc Technology Solutions, and customer's resources; Develop profitable new revenue streams; Identify new ways to lower costs.
• Managing Multiple Priorities - Manage multiple commitments and/or projects; Plan and utilize time efficiently; Respond to changing customer needs; Resolve conflicts to achieve client satisfaction; Complete work in order of customer priorities.
• Problem Solving - Identify problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Resolve problems in early stages; Work well in group problem solving situations.
• Teamwork - Contribute to a positive team effort; Balance team and individual responsibilities; Listen attentively and openly to others' views; Give and sincerely accept feedback; Help the team stay focused on key objectives; Resolve team conflict before it escalates; Place the team's success above own interests.
• Troubleshooting - Anticipate problems; Demonstrate critical thinking skills; Communicate with customers as promised; Ensure the service department uses diagnostic tools efficiently and effectively to identify, test, and implement logical solutions; Follow TS Conard, Inc Technology Solutions troubleshooting procedures.
• Manage Customer Service Escalation – Ensure that the company escalation policy is enforced consistently.
• Knowledge Advancement & Learning - Attend required training sessions on a regular basis; Strive to learn new products and technologies on his/her own time; Identify and help/teach other staff when needed; Accept and implement new technology concepts and methods according to company standards and approval processes; Question and Resolve inconsistencies in work according to company standard operating procedures; Achieve training as required under TS Conard, Inc Technology Solutions training policy.

Skills & Qualifications:

It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, but we have listed general skills and qualifications that individuals should have or should be striving to achieve in order to be qualified for this position.

Strategy & Planning

• Developing Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management
• Analyze performance of all projects and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.

Administrative Duties

• Advocate on behalf of the customer, request handling and escalation policies and procedures.
• Track project progress to ensure project is completed on time and within client expectations.
• Ensure that time entry is completed within company time expectations and that documentation is clear and tells a story of what tasks were completed.

Position Requirements

Formal Education & Certification

• College diploma or university degree in the field of business/or two years equivalent work experience.

Knowledge & Experience

• Qualification in project management or equivalent; can be PMI certified
• Knowledge of both theoretical and practical aspects of project management
• Knowledge of project management techniques and tools
• Direct work experience in project management capacity
• Proven experience in people management, strategic planning, risk management and change management
• Proficient in project management software

Personal Attributes

• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to conduct research into complex technical issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Work Conditions

• 40-hour on-site work week.
• Some travel may be required.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals. Not to exceed 70 pounds.

Licenses & Registrations

• Valid driver's license.
• Proof of automobile insurance required.
• Reliable and suitable transportation that can be used as required to perform job duties, such as a car, SUV, pickup, or minivan. Motorcycles are not acceptable.

Other Skills & Abilities

• Able to work independently and as part of a team.
• Must be prepared to travel as required.
• Exceptional written and oral communication skills required.
• Self-Motivated.
• Should enjoy learning new things.

Values Qualifications (not required)

• Experience working for a managed service organization.

Physical Demands:

While performing the duties of this job, an individual is regularly required to talk and hear.  The person must occasionally lift and/or move up to 70 pounds.  The individual is frequently required to stand, walk, sit, and use hands and fingers to handle or feel, and reach with hands and arms.  The person must have good close and distance vision, be able to distinguish color and focus easily.  The person may be required to climb up and down tall ladders, several flights of stairs and use elevators.

Work Environment:

The noise level in the work environment is usually moderate.  Local travel is required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Reading:

TS Conard, Inc Technology Solutions believes that every individual working for the organization should continually be trying to increase their knowledge and skills.  Many of the skills needed are not found in technical certifications and technical manuals.  Skills such as accountability, communications, teamwork and customer service can be found through reading and/or listening to many great books that are available.  The following list of books will be added to from time to time.

• Who Moved My Cheese
• The Oz Principle
• The 5 Dysfunctions of a Team
• Death by Meeting
• Getting Things Done
• Raving Fans
• Invaluable
• The Myth of Multi-tasking
• The Happiness Advantage
• The Energy Bus
• Eat That Frog
• The Power of Full Engagement
• The 7 Habits of Highly Effective People
• Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

This position requires that you have read 3 of the books on the above list.

Intent & Functions of Job Descriptions:

Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected.  We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-written and maintained job descriptions are also an integral part of our compensation system.

All job descriptions are reviewed to ensure only essential functions and basic duties have been included.  Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job whereas peripheral activities that are only incidentally related to the job have been excluded.

In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.

Supervisors may assign additional appropriate activities and requirements.  It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act.  At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.

Job descriptions are not intended as and do not create employment contracts.  Our company is an at-will employer.  At any time, employees can be terminated for any reason not prohibited by law.