Voice Technology: Transforming Customer Interaction and Service
How many times have you had your hands full and asked Siri, Alexa, your Google Assistant, or another AI to take certain actions for you (or at least remind you to do ...
How many times have you had your hands full and asked Siri, Alexa, your Google Assistant, or another AI to take certain actions for you (or at least remind you to do ...
One challenge for businesses today is finding ways to remain ahead of the competition while managing ever-increasing costs. Improving efficiency is one effective strategy for addressing these obstacles, and that often means ...
Just when you think you understand the latest malware campaigns and cybercrime tactics, a new one pops up that is even more insidious. Case in point: A recently discovered attack launches a ...
It may be hard to imagine now, but it wasn’t long ago that video calling was something we only saw in futuristic science fiction movies. Today, seeing someone on the phone or ...
The modern consumer has grown to expect fast, efficient customer service whenever they need it. Businesses that fail to tick the right boxes as far as customer service is concerned often find ...
For decades, emailing has been one of the fastest ways to communicate with others, especially in business, as workers and employers use it for collaboration efforts. However, emails are the modern-day version ...
One of the most common cybersecurity tips for any business is to keep your antivirus protection updated. However, if you are the target of a new and dangerous form of malware, that ...
With the ever-rising digital age comes artificial intelligence, machine learning, and other technological advancements that enhance how companies perform processes and communicate with consumers. Unfortunately, as tech tools make things easier for ...
At one point, businesses depended solely on physical brick-and-mortar storefronts, foot traffic from outside streets, and tangible billboards and flyers to bring in customers. Now, especially in the recent decade, technological advancements ...
Even if you’re tired of hearing about AI, the reality is that those who embrace it, find the tools that work and learn how to use them efficiently WILL get ahead of ...