July 07, 2025
You've probably heard the phrase: You get what you pay for. This couldn't be truer in the world of IT.
At first glance, choosing a low-cost managed IT service might seem like a smart way to save money—offering reduced monthly fees, basic support, and perhaps some cybersecurity features included. But look closer, and you'll often uncover hidden charges, critical exclusions, and inadequate protection that ultimately cost you much more.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are five common ways budget MSPs cut corners—and how these shortcuts can lead to expensive problems for your business.
1. Insufficient or Missing Cybersecurity Measures
Basic antivirus software alone does NOT constitute proper cybersecurity.
Yet many budget IT providers stop there—no two-factor authentication, no advanced endpoint detection, no employee cybersecurity training, and no backup defenses if threats slip past.
Why is this critical? Cyber insurance companies now require robust cybersecurity protocols before issuing policies. Without these, your claims risk being denied after a cyberattack.
We've witnessed businesses face tens of thousands in losses because their MSP failed to implement the necessary protections their insurance demanded. This isn't just poor IT support—it's negligence.
2. Incomplete Backups That Risk Your Critical Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and do not provide comprehensive disaster recovery or long-term data retention.
Lower-cost or inexperienced IT providers often exclude backups for cloud apps, CRMs, and third-party platforms, leaving vital data vulnerable. Worse, many don't provide immutable backups, which are essential for many cyber insurance policies.
Think your backups are secure? Verify with your current provider exactly what data is backed up—and what isn't.
3. Hidden Charges for On-Site or After-Hours Support
Here's a common tactic: advertise a low monthly rate, then add fees whenever you need support outside regular hours or require an on-site visit.
We advocate for straightforward, predictable pricing. Yet many providers exclude on-site visits, after-hours assistance, and emergency support from their base fees so they can charge extra later.
The consequence? You hesitate to call for help, and your team delays reaching out—resulting in costly downtime.
4. No Support for Third-Party Vendors or Devices
If your phones, internet, or security cameras malfunction, some IT companies will simply say, "That's outside our scope."
They might even charge hourly rates just to communicate with your other vendors. And if devices like printers aren't on their "approved" list, they may refuse assistance entirely.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because issues often stem from multiple sources.
5. Lack of Experienced Technicians and Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a strategic support plan.
With budget MSPs, you might receive reactive help, but not proactive guidance.
What you should expect includes:
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A dedicated account manager to develop your customized technology roadmap
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Regular, proactive assessments of your cybersecurity, compliance, and backup systems
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Budget planning and technology upgrade strategies
● A trusted advisor—not just a ticketing system for tech issues
Final Thought: If It Seems Too Good to Be True, It Probably Is.
Most small businesses remain unaware they're inadequately protected until disaster strikes—whether it's a ransomware attack, system failure, or costly compliance penalty.
By then, it's often too late.
If you want IT services that truly safeguard your business, look beyond the price tag. Ask the tough questions. Demand clear, honest answers. And avoid contracts that leave you vulnerable.
If you're unsure what your current IT contract covers, let us evaluate your network. We'll provide a free review of your IT solutions, identify any gaps, and offer straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at 816-233-3777 to schedule your FREE 15-Minute Discovery Call.
