Managed Services

How often have you come into the office with a "to do" list spilling off the bottom of your screen, only to find out your email doesn't work? You can't print that contract that needs to be delivered to your customer by noon? You can't retrieve that file before the big conference call?

Things like this happen every day but they are avoidable.

TS Conard's Proactive Program provides you with a trusted partner who is monitoring the critical components of your network 24x7 and will alert you to an issue and immediately remedy the situation.

Learn how TS Conard can ease your network headaches. Call us at (816) 233-3777 and put the power of TS Conard's Proactive Program to work for you today.

Proactive Program Includes:

Feature

Description

Preventative Network Maintenance

Preventative maintenance plan on servers and key network devices with 24x7 performance monitoring and allowance for client support requests

Networking Control

Monitoring and continuing maintenance of:
- Network Infrastructure (LAN, WAN, domain and VPN)
- Network traffic, bandwidth and trends
- Network configuration and user permissions

Reporting

Monthly Executive Summary Reports
Asset Management Reports
Incident Reports
Service/Device Availability Reports

Access to Service Desk

End-user access to our qualified technicians

Emergency Support

For high-priority incidents, we will act rapidly to get you back to business quickly. Whether you require onsite work, remote remediation or both, we’re here when you need us


Proactive Program - Optional Service Modules

Feature

Description

Advanced Security Management

Firewall and Perimeter Management
Antivirus Management
Spam and Virus Mail Filtering
Vulnerability Scanning and Remediation
Security Policy Creation and Enforcement
Specialized Security Reporting
Wireless and Remote User Security Management

Desktop Management

Proactive services and maintenance
Software and O/S patches and updates
Monitoring for ongoing performance and security

Storage and Recovery Management

Backup Management
Remote Data Vaulting and Other Custom Storage Solutions

Customized Support and Monitoring Solutions

If your network is bigger or more demanding than most, we can support additional devices or services and customize your solution to suit your specific needs

Virtual CIO

Report and recommend on chronic and acute issues
Planning for avoidance of both acute and chronic issues
Incident and maintenance review
Capacity, migration, asset refresh strategy and planning
Ongoing IT budgeting assistance and consulting
Recommendations for changes to support plan

Pre-Purchased Service Blocks

Purchase blocks in advance by taking advantage of our loyalty program